Customer Success teams are so vital for the health of SaaS companies today in Indonesia, moving forward, understanding the desired outcomes of their customers.
The end goal is to think long-term.
So what exactly is involved with customer success?
- Identifying the VALUE that your customer is looking for
- Making sure that new signups successfully set up their account and see the VALUE of your product
- Converting trial users into paying customers
- Ensuring paying customers are getting the most out of your product or service, making your them brand advocates
- Gaining real life feedback and use cases to guide your product roadmap
- Identifying and engaging at-risk accounts to prevent churn
- And everything in between…