Tag Archives: Cloud

Cloud Hypervisor Choices + Dockers Indonesia Cloud Update


Cloud markets mature in Indonesia, the ranges of relevant enterprise options expand. Depending on your requirements.

These are the main hypervisors of choice

KVM: Note that KVM is an open source project, meaning that there is no licensing involved.

KVM runs on most Linux distributions today and is perceived as the default hypervisor to be used in all virtualization and cloud products offered by most Linux vendors. The open source hypervisor is also the default hypervisor used for most clouds today, probably making it one of the most widely used hypervisors in the world.

Hyper-V: Hyper-V is a Microsoft product and does not come free.

Hyper-V and Microsoft have always feuded with VMware. Over the past few years, they have managed to chisel away at VMware’s market share in the enterprise by providing a product that does most of what vSphere can do and at a more attractive price. It would be a natural choice if your workloads are Microsoft based, even though Microsoft is looking to support any and all Linux flavours in the future.

ESXi: The feature-rich hypervisor that many enterprises use is ESXi (vSphere). Of course, this is not a free product — VMware has built their whole company on their hypervisor and for many years this has been a great strategy.

It supports any operating system, be it Linux or Windows, with almost any kind of esoteric flavor that you could imagine covered by ESXi. But this is first and foremost an enterprise solution – one that might not be cost effective for everyone – especially if you are just starting out.

One of the biggest advantages offered when running a cloud platform on an Enterprise solution is the added benefits that come with this solution. Two examples (and for transparency, this is also true for Microsoft solutions) are Host restart and instance scheduling. In addition, VMware has built-in HA; in case a host fails, all instances are restarted on another host in the cluster – and your cloud solution does not need to manage or worry about these pieces.

Another example is DRS (Distributed Resource Scheduler), which is responsible for moving instances around between hypervisor nodes in the cluster. Again, this is something that is taken care of in the Hypervisor layer. As opposed to other cloud providers, this happens on a regular basis and not only upon instantiation.


Docker and a final note

It would be remiss to not mention the new kid (or container) on the block – Docker. Docker can run inside an instance on any of the hypervisors above. It is actually another abstraction layer on top of the hypervisor, which allows you to treat the hypervisor and in turn the cloud where you are running it as a commodity. Docker enables you to move between them in a much easier way than previously possible.

Even though your choice of cloud provider will be based on a number of different criteria, such as maturity, feature set or geographical location, there are cases where the underlying hypervisor capabilities will also be a contributing factor in your decision. Understanding the different features that each hypervisor can provide, its history and its share in the market will help you to make the best decision on which cloud to run your workloads.

Indonesian SaaS Customer Success


Customer Success teams are so vital for the health of SaaS companies today in Indonesia, moving forward, understanding the desired outcomes of their customers.

The end goal is to think long-term.

So what exactly is involved with customer success?

  • Identifying the VALUE that your customer is looking for
  • Making sure that new signups successfully set up their account and see the VALUE of your product
  • Converting trial users into paying customers
  • Ensuring paying customers are getting the most out of your product or service, making your them brand advocates
  • Gaining real life feedback and use cases to guide your product roadmap
  • Identifying and engaging at-risk accounts to prevent churn
  • And everything in between…

Centerlise Cloud Management And Distribute the Workloads Indonesia


Cloud computing goal is to centralization everything, while being able to push workloads from on-premises systems to cheaper systems on public clouds.

This allows us share resources with other tenants thus reduce costs and increasing overall efficiency.

Start moving to cloud-based platforms to take full control of your systems and do a much better job of managing those systems centrally.

The next big thing or phase will be “distribution”, its already here but how do you define efficient and effective distribution?

Drive SaaS Adoption Indonesia


Issues is most customers must understand how to use SaaS technology, they also need to know how to maximise its use for their business. The software as a service (SaaS) industry is getting more crowded and harder to win new customers.

Majority are monthly or annual subscriptions, meaning that the runway for to achieve maximum use is incredibly short, easier from them to leave you fast as there are no installation investments or long-term contracts to fall back on, as is typically the case with on-premise software or hardware.

Connecting customer support to success

Customer success is not like customer support. They’re two entirely different business strategy and should be treated as such.

Customer support is when something breaks, the customer support team is there to fix it. If someone can’t get to the right portal, the customer support team needs to help. The calls are ongoing.

Customer success team seeks out the customers to discover how they are using your technology to meet their business objectives. A customer success manager gets to know the projects, coordinates training and planning and becomes your internal advocate for successful adoption. Customer success goal is satisfaction by finding the best solution to problem, and ensuring long-term client retention.

Building the customer success experience

Customer success is just as important as sales, marketing, operations or finance. As SaaS companies build and enhance their customer success strategy, here are a few key tips to consider:

  • Weave customer success into company mission and goal.
  • Start working on your old relationships.
  • Engage your customer, always bring them to you.